Gambling is intended to be entertainment. For most New Zealand players, it remains a recreational activity,  a way to enjoy games and experience the unpredictability of chance. However, for some individuals, gambling can become harmful if not managed carefully.

Berriez Casino recognises responsible gaming as a shared responsibility between the operator and the player. Clear tools, transparent game mechanics, and access to independent support services are central to maintaining a safe gambling environment.

This page outlines the responsible gaming measures available to New Zealand players and where to seek help if gambling becomes overwhelming.

Player-Controlled Limits

One of the most effective ways to maintain control is to establish limits before problems arise.

Berriez provides structured tools that help players set boundaries for their gambling activity.

Deposit Limits

Deposit limits enable players to control how much money can be added to their account within a defined timeframe.

Limits may be set on a:

  • Daily basis
  • Weekly basis
  • Monthly basis

If a player chooses to reduce a limit, the change is applied immediately. Requests to increase or remove a limit are subject to a 24-hour cooling-off period.

If a deposit limit is set to zero, additional waiting periods or written confirmation may be required before changes are permitted.

These controls are designed to support measured decision-making and reduce impulsive behaviour.

Self-Exclusion: Taking Time Away

For players who feel they need a more extended break, Berriez offers a Self-Exclusion Programme.

Self-exclusion restricts access to gambling services for a minimum period of six months. During this time:

  • Account access is suspended
  • Deposits are blocked
  • Marketing communications are paused
  • Withdrawals of remaining funds remain available (subject to verification)

Activation requires written notice through Customer Support. If further time away is needed, the exclusion period may be extended.

Self-exclusion is a voluntary protective measure intended to prioritise player wellbeing.

Understanding Game Fairness

Responsible gambling includes understanding how casino games operate.

Online casino games are built on mathematical probability and certified technology designed to ensure fairness.

Random Number Generators (RNG)

Most games use certified Random Number Generator (RNG) systems. These systems ensure that each outcome is random and independent.

A losing streak does not increase the likelihood of a win. A recent payout does not reduce the chance of another.

No betting strategy can alter or predict the outcome of an RNG-based game.

Return to Player (RTP) and House Edge

Each casino game includes a theoretical Return to Player (RTP) percentage. This reflects the long-term statistical return of wagers placed.

For example, a game with a 95% RTP would return $95 for every $100 wagered over an extended period. However, individual results can vary widely in the short term.

The remaining percentage represents the house edge, the built-in mathematical advantage that ensures the casino’s long-term sustainability.

Understanding these mechanics helps reinforce that gambling should not be treated as a way to generate income.

Addressing Common Gambling Myths

Certain misconceptions can encourage risky gambling behaviour.

The belief that a win is “due” after losses is known as the gambler’s fallacy. Each game round is independent, and previous outcomes do not influence future ones.

Similarly, so-called “hot” and “cold” streaks are perception-based patterns, not mechanical realities.

Recognising these myths can reduce emotional decision-making and prevent loss-chasing.

Preventing Underage Gambling

Gambling at Berriez Casino is strictly limited to individuals aged 18+.

Underage gambling carries serious risks, including financial harm and increased susceptibility to problematic gambling behaviours later in life.

Parents and guardians are encouraged to:

  • Keep login credentials private
  • Avoid saving passwords on shared devices
  • Secure banking and payment information
  • Use parental control software

Tools such as Net Nanny or similar filtering software can help restrict access to gambling websites.

Practical Guidance for Staying in Control

Healthy gambling habits include:

  • Setting a budget before playing
  • Viewing gambling as entertainment, not income
  • Avoiding attempts to recover losses
  • Taking regular breaks
  • Avoiding gambling while under the influence of alcohol or drugs

If gambling stops feeling enjoyable or begins causing financial or emotional strain, activating available limits or seeking professional support is strongly advised.

Independent Support Services in New Zealand

If you or someone you know requires assistance, confidential help is available.

The following organisations operate independently from Berriez Casino:

These services provide professional and community-based support for individuals affected by gambling harm.

Shared Responsibility

Responsible gaming is not only a regulatory requirement, but also an ongoing commitment to player wellbeing.

Berriez provides safeguards and structured tools, but maintaining a healthy balance ultimately depends on informed decision-making and early intervention when necessary.

Customer Support can assist with activating limits, initiating self-exclusion, or clarifying available responsible gaming options.

Gambling should remain an enjoyable activity. When it no longer feels that way, support is available.